Return Policy – TheraLife
As a customer of TheraLife® you are entitled to change or cancel your order. TheraLife® Inc. offers a 90 day money back guarantee return policy on all products.
In the event that you elect to cancel your order, you may obtain a refund for returned products, provided that you comply with the following provisions:
- You must contact TheraLife® Inc. by calling (650) 949-6080 or toll free 1-877-917-1989 US and Canada; and obtaining approval for the return. If you qualify for a return and refund, then you will be assigned a Returned Merchandise Authorization (RMA) number.
- The Customer Service Representative, who assigned you the RMA number, will provide you with the correct procedure for returning products.
- Please return the products, together with your RMA number, to:
TheraLife Inc.
Attn: Returns/Exchanges
650B Fremont Ave, Suite 218
Los Altos, CA 94024 - Returns must be received within 90 days of purchase. You must prepay the shipping costs to return the products to TheraLife®, Inc.
- Products returned to TheraLife®, Inc. after 90 days of purchase and/or without prior authorization may not qualify for a refund.
- A restocking charge of 15% may be deducted from your refund where there is no medical reason for returning the products.
- All refunds will be made in the manner in which payment was received for products.
helpful link- usps
https://www.usps.com/
Example from American Publications
Return Policy
We want you to be happy with your purchase but understand that sometimes an item needs to be returned. Please review the return policies below and contact us with any questions.
You may return or exchange any book in its original condition for a store credit within 7 days of receiving your order.
Without a receipt/invoice, a return may be approved for store credit at the manager’s discretion and only at the current value of the book. Please contact us for details
For all mail returns/exchanges, the customer is responsible for costs of return shipping. We recommend you return your items using an insured and traceable method. We are not responsible for packages lost or damaged during the return transit.
If you receive your order and find an item to be missing, incorrect or damaged please contact the store within 7 days, so that we may address and resolve the issue as quickly as possible for you.
