As a customer of TheraLife® you are entitled to change or cancel your order. TheraLife® Inc. offers a 90 day money back guarantee on all products.
In the event that you elect to cancel your order, you may obtain a refund for returned products, provided that you comply with the following provisions:
- You must contact TheraLife® Inc. by calling (650) 949-6080 and obtaining approval for the return. If you qualify for a return and refund, then you will be assigned a Returned Merchandise Authorization (RMA) number.
- The Customer Service Representative, who assigned you the RMA number, will provide you with the correct procedure for returning products.
- Please return the products, together with your RMA number, to:
101 N. First Street., Ste. 287
Los Altos, CA 94022Returns must be received within 90 days of purchase. You must prepay the shipping costs to return the products to TheraLife®, Inc.
- Products returned to TheraLife®, Inc. after 90 days of purchase and/or without prior authorization may not qualify for a refund.
- A restocking charge of 15% may be deducted from your refund where there is no medical reason for returning the products.
- All refunds will be made in the manner in which payment was received for products.